STYLESOFASBEDS LTD · CUSTOMER INFORMATION
Changed your mind? Tell us within 14 days of receiving your order. Returns of untouched items are free.
1. Change-of-mind returns
For eligible online purchases, you may cancel without giving a reason within 14 calendar days after the day you receive your goods. If an order is delivered in separate parts, the cancellation period runs from receipt of the last part. You then have a further 14 days to send the goods back after telling us you are cancelling.
We provide a free return for untouched, unused items. Keep the product and packaging safe and contact us to arrange the appropriate return or collection. Please do not book a paid courier and assume we can reimburse it without prior agreement.
2. Inspecting an item
You may inspect goods as you reasonably would in a shop. Opening packaging for a necessary inspection does not automatically remove your right to cancel. Use, assembly or handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may reduce their value; any lawful deduction will be explained with evidence. We do not charge a restocking or administration fee for exercising a statutory cancellation right.
3. How to start a return
Email support@stylesofasbeds.co.uk or call +44 7848 453898. Include your order number, name, the items being returned and whether they are untouched or have an issue. We will give you return instructions and arrange the next step. You may also send a clear cancellation statement to our business address below; no special form is required. Contacting us for logistics does not make your statutory right subject to approval.
4. Faulty, damaged or incorrect goods
If goods are faulty, not as described or incorrect, contact us. We cover reasonable return costs for these goods. UK consumer rights include a short-term right to reject faulty goods, normally within 30 days, and rights to repair, replacement or other remedies where applicable. You do not have to accept a credit note instead of a refund when entitled to one. Photos can help resolve a problem but are not a condition that removes your rights.
5. Refunds
For a statutory cancellation, we refund without undue delay and no later than 14 days after receiving the goods back or receiving evidence you have sent them back, whichever is earlier. Where we agree to collect, we refund within 14 days of your cancellation notice. If the goods have not been supplied, we refund within 14 days of cancellation. Refunds use the original payment method unless otherwise agreed, without a refund fee.
We refund the standard outbound delivery cost if you paid one; our standard UK delivery is free. Any premium delivery amount above standard delivery is not refundable solely because you changed your mind. Your bank may take additional time to display a refund after it is issued.
6. Exceptions
A cancellation exception may apply to goods genuinely made to your specifications or clearly personalised, if this was disclosed before purchase. Ordinary sale goods have the same statutory rights as full-price goods. No exception removes your rights for faulty or misdescribed goods. Read our Cancellation Policy for a cancellation template.