STYLESOFASBEDS LTD · CUSTOMER INFORMATION
Free standard delivery across the United Kingdom. Estimated arrival: 3–5 business days.
1. Order cut-off and processing
Our daily order cut-off is 12:00am (midnight) UK time (GMT/BST). This means the midnight at the end of the ordering day: for example, an order placed at 11:59pm on Monday is before Monday’s cut-off; an order placed at 12:00am on Tuesday belongs to Tuesday’s order queue.
Orders are processed on business days, Monday–Friday excluding UK bank holidays. Weekend and bank-holiday orders enter processing on the next business day. The cut-off determines the order queue and does not promise overnight processing or same-day dispatch.
2. Delivery times
Standard delivery is estimated at 3–5 business days from the processing day. Business days are Monday–Friday, excluding UK bank holidays. Delivery estimates are not guaranteed appointments. We will contact you if we become aware of a delay; please contact us if your order has not arrived within the estimate.
3. Shipping costs and areas
Standard UK shipping is free, with no minimum order value. We currently deliver within the United Kingdom only. Any delivery limitation affecting a particular item or address must be shown before an order is placed.
4. Order updates
Keep your order confirmation for reference. View your order status on our Track Your Order page. Dispatch details and carrier tracking will be provided when available; order status is not live vehicle tracking.
5. Delivery arrangements
Please check your delivery address, telephone number and access to the property before ordering. Contact us if you need to discuss access or a bulky item. Installation, assembly and removal of old furniture are not included unless expressly stated on the product page or agreed in writing. If a delivery is missed or an address is incorrect, contact us to arrange the next step. We will explain and agree any additional service before charging for it.
6. Damage, loss and returns
If something arrives damaged or is missing, tell us as soon as you can, with your order number and photographs where possible. A delay in reporting does not remove your statutory rights. Goods remain our responsibility until received by you or your nominated recipient. Read our Return and Refund Policy and Cancellation Policy.